Frequently Asked Questions

Discover everything you need to know about our Parisian-inspired beauty rituals.

Are Botanique Paris products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All our formulations are 100% cruelty-free and vegan, utilizing high-quality botanical extracts without any animal-derived ingredients.

How long does international shipping take?

We ship worldwide from our Paris warehouse. Domestic orders typically arrive within 2-4 business days, while international shipping generally takes 7-14 business days depending on your location.

What is your return policy for skincare products?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.

Are your products suitable for sensitive skin?

Our formulas are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.